Ground Round Grill & Bar - Neenah

Job 179947 - Guest Server Representative
Neenah, WI

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Location: Neenah, WI
Employment Type: Full-Time
Salary: Competitive

Job Description

We are seeking a highly motivated and professional Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI.

As a Front Desk Agent at Bridgewood Resort Hotel, you’ll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality.

Schedule:

Mid-shifts available: 11 AM–8 PM and 3 PM–11 PM.

Flexibility for weekends and evenings is required.

About Us:

The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities, recognized for its excellent service, quality dining, and commitment to community. We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.

::: Exciting Incentive! :::
$150 Bonus After 90 Days!

Team Member Perks / Benefits:

  • Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times.
  • Daily Use of Hotel Fitness Center: Complimentary access to the hotel's newly updated Fitness Center.
  • Discounted Hotel Stays: Enjoy special rates at Best Western hotels worldwide, including a Friends & Family Rate at many locations.
  • Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to 3 guests.
  • Holiday Pay: Time and a half pay on New Year's Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
  • Aflac Supplemental Insurance: Available for both full-time and part-time team members.
  • Paid Time Off: Earned after one year of employment for those averaging at least 20 hours or more a week.
  • 401K Retirement Account: Company match of up to 3% for full-time, eligible team members.
  • Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.

Requirements

  • Position Overview:

    The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction.

    Key Responsibilities:

    • Greet guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.
    • Handle phone and email communication professionally and in a timely manner.
    • Offer information on hotel amenities, local attractions, and dining; assist with recommendations and reservations.
    • Process payments, manage reservations, and balance cash and credit reports.
    • Address and resolve guest concerns, striving for complete guest satisfaction.
    • Keep the front desk, lobby, and back office organized and clean.
    • Follow security protocols for room keys and property.
    • Work collaboratively with team members to fulfill special requests and provide exceptional service.

    Qualifications:

    • Hospitality or customer service experience preferred.
    • Fluent in English (additional languages a plus).
    • Professional appearance and a friendly, service-oriented demeanor.
    • Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.
    • Ability to multitask effectively in a fast-paced environment.

    We look forward to hearing from you!

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